SPK customs

Custom Guitar

1. Contact us about the dream guitar and collaborate on your new axe!
2. A sketch will be made, gather up the cost, and send this info by email.
3. After getting the okay for what design, we will then build the guitar. The process takes at least 2-4 months or more depending on the guitar and how much work needs to be done.
4. After the build, we test the guitar making sure everything works. 
5. Finally, the guitar is done. The owner can pick it up or we can ship it for a fee. If the customer is in the range of three miles of Moorestown, New Jersey, we can drop it off for free.

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Interior Decorations and Furniture

1. Tell us what you would like to have and show us pictures of the room this will be in with measurements.
2. We will collaborate on the drawings to make the one-of-a-kind piece for you.
3. Depending on the product, most furniture (cabinets, tables, desks) will be worked on for more than three months. For interior decorations (trays, bowls, spoons, etc), this will take around two or three week the size of the product. Small interior decorations can drop it off for a free in range of three miles of Moorestown, New Jersey. If it is large or over three miles, we can ship it for a fee or schedule a time for you to pick it up.

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Return Policy

SPK customs returns are not acceptable for any custom products. Manufactured items that are $35 and under can be returned anytime between the first day when payment was received to the third day. If any foul play, broken objects, or any wears that were not existent when purchased will not be accepted for return. Any items that need to be shipped back to SPK customs, there will be a shipping charge as well included. Shipping and handling fees are non-refundable. Purchases on a credit card may only be exchanged or have a credit applied to the original amount charged. If the customer does not have the original receipt, we cannot return the item. When shipping, all products are packaged well and will be documented. Any shipment that had caused harm, damaged, or destroyed cannot be returned and would have to be called towards the shipper. 

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Custom Work Policy

Our goal is to make sure that our customers are satisfied and thrilled as much as we are building their project. SPK customs needs a down payment when there is custom work based on cost of products needed for the project, space, and handling before any items are built which include prototypes and final build. Please review sketches and drawings of the piece carefully. When down payment is paid, understand that if you, the customer, needed to change an idea or however redirects the project, SPK customs has the right to charge the customer more depending on the budget and what needs to be changed. SPK customs will make sure both parties are satisfied. If the customer rejects, there is no refund for down payment, the project will be kept with us, and we have the right to sell off the parts. During the final build and prototype stages, if we ask you questions regarding your project, we need your answer and to critique it.

 

Down Payment Policy

Down payments are for custom work only if needed. Down payment for SPK customs includes a charge of cost for materials. The down payment will reflect the final bill. If a customer cancels the project, they do not get back the down payment cost nor receive their materials for the custom product. Down payments will be taken place when SPK customs have spoken and agree with the customer of their satisfactory on what they want built. Down payments will not include receipts or lists of materials SPK customs receives for the product.